Refund Policy

General
At HiCatcher, we offer a 90-day return policy, which means you have 90 days from the date you receive your item to request a return.

To initiate a return, please email us at support@hicatcher.co. We may ask questions about the product's condition and require proof of purchase. If your return is approved, we’ll provide a return shipping label along with detailed instructions on where and how to send your package. Returns sent without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at support@hicatcher.co.

Note: All prices are listed in U.S. dollars.

Damages and Issues
Please inspect your order upon arrival. If you notice any defects, damage, or receive an incorrect item, contact us immediately so we can address the issue and resolve it promptly.

Exchanges
If you'd like to exchange an item, the quickest way is to return the item you have and place a separate order for the desired product once your return is accepted.

Refunds
After we receive and inspect your return, we’ll notify you about the approval status of your refund. If approved, the refund will be issued to your original payment method automatically. Please note that it may take some time for your bank or credit card provider to process and post the refund.

Unless otherwise stated, all timeframes refer to business days.